Resolved -
This issue has been resolved. Thank you for your patience and understanding throughout this disruption, and we sincerely apologize for any inconvenience it may have caused.
Dec 15, 11:10 EST
Monitoring -
Our teams have implemented corrective measures to resolve the issues causing performance degradation and inaccessibility in the system. We are actively monitoring to ensure continued stability.
Thank you for your patience and understanding throughout this disruption, and we sincerely apologize for any inconvenience it may have caused. If anything changes, we will update this page promptly.
Dec 14, 20:40 EST
Update -
We are continuing to investigate this issue.
Dec 14, 17:33 EST
Investigating -
We’re aware that the system continues to experience performance issues, including slow loading and inaccessibility. Our teams are fully engaged and actively working to identify and resolve the cause as quickly as possible.
We understand how disruptive this is, and we sincerely apologize for the repeated inconvenience. Thank you for your continued patience and understanding as we work to restore normal performance. If anything changes, we will provide updates here.
Dec 14, 17:32 EST
Monitoring -
Our teams have implemented a fix and are continuing to monitor the system closely. Thank you for your patience and understanding, and we sincerely apologize for any inconvenience this may have caused.
Dec 13, 16:23 EST
Investigating -
We are aware that some users may still be experiencing slow loading when trying to access and/or navigate the system. Our teams are investigating the issue. Thank you for your patience and understanding as we work to resolve this issue, and sincerely apologize for any inconvenience it may be causing.
Dec 13, 14:57 EST
Monitoring -
A fix has been implemented, and our team is monitoring results. We will send out additional communication once we are officially in the clear. We appreciate your ongoing patience and understanding as we work to ensure that our system remains in an operational status.
Dec 12, 18:32 EST
Identified -
We believe that the source of the issue has been identified, and we are in the process of implementing a fix. We will monitor the results and continue working toward a full resolution.
Dec 12, 13:01 EST
Update -
We are continuing to investigate the issue. Users may still be experiencing slow loading when trying to access and/or navigate the system. We appreciate your patience as we continue to work toward a resolution.
Dec 12, 12:03 EST
Investigating -
We are currently investigating an intermittent slowness issue. Users may experience slow loading when attempting to log into the system. We are working on a resolution as quickly as possible.
Dec 12, 10:55 EST